- “Write a script for a customer service agent. The agent will take calls about a new [example: CRM platform with a bug that causes it to crash upon opening]. Many people who bought the product cannot currently use it. Many want to return the product, but customer service agents should sympathize with customers' frustrations and politely encourage them to wait as the team works on a fix.”
- “Please provide 5 example phrases that customer service agents can use to display empathy to a customer who had a negative experience.” [Insert text]
- “What is a friendly way to respond to this message from a customer?” [Insert text]
- “Act as a customer support representative and answer the following question: [question].”
- “Provide a list of ways that we can improve the productivity of our customer support organization. Our team provides support for [insert text]. Our success metrics are [insert text].”
- “Generate 5 helpful suggestions for customers struggling with using [insert name of your product].”
- “What are the most frequently asked questions about our [product, service, company]?”
- “Generate a list of common issues customers have with [insert name of your product] and provide a draft of solutions for them.”
- “Provide a list of common phrases that customer support representatives can use to demonstrate they they are empathetic to a customer and understand their issue.”
- “Create a template that explains our policy related to [insert text].”
- “Summarize the following knowledge base article to give step-by-step instructions for the customer.” [insert knowledge base article]
- “Provide a list of common phrases that customer support representatives can use to demonstrate they they are empathetic when a customer has had a negative experience.”
- “Provide some practical tips and strategies to address [describe the issue or situation]. Please write a knowledge article on this topic and outline specific steps that can be taken to overcome common causes of this issue.”
- “Create a script that our customer support representative can use to respond to a customer that [describe the situation or issue].”
- “Summarize this long conversation or email string.” [Insert the conversation]
- “Write a knowledge base article on how to troubleshoot [insert the issue]. Start with an overview of the most common causes of such issues. This could include issues with the [insert text] as well as [insert text]. Next, you’ll want to provide a step-by-step guide to help customers diagnose and resolve these issues. This should include detailed instructions on how to [insert text]. Provide clear and concise instructions for users who may not be familiar with [insert text] terminology or concepts. Avoid jargon and technical language whenever possible and provide explanations and definitions for any terms or concepts that may be unfamiliar to customers.”
- “Pretend you are a customer experience professional asked to create a customer service chatbot for a website. Generate a set of 10 example phrases for the chatbot’s greeting. Next generate 10 example phrases that can be used to say goodbye at the end of the chat.”
- Submit additional prompts here